Privacy Policy

Introduction

Premier Property Management Services (PPM Services) is committed to protecting your privacy and will ensure that any information obtained by us will always be held and used in compliance with all applicable data protection rules. Please read this privacy policy carefully.

This privacy policy sets out how PPM Services uses and protects any personal information that is on record. Using our service means you are in agreement with all the following terms.

In this privacy policy, the following definitions are used:

Data: Collectively all information that you submit to PPM Services via the website, email, text, telephone, in writing or any other means. This definition incorporated, where applicable, the definitions provided in the Data Protection Act 1998 and General Data Protection Regulation (GDPR).

User or you: Any third party that contacts us with personal information via any means including access to the website and is not either employed by PPM Services and acting in the course of their employment or engaged as a consultant or otherwise providing services to PPM Services and is accessing the website in a connection with the provision of such services.

Website/Data: The website that you are currently using, www.ppm-pestcontrol.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions provided to you. This also includes physical and personal data and personal data stored in the office or on the office systems.

Confidentiality

The protection of data is something we take extremely seriously. We always comply with our statutory obligations regarding data protection in relation to all our policies. Client information is confidential and is strictly always treated as such. We never, under any circumstances, release information or details about any of our clients or account holders to anybody else or to any other company, organisation or third party. The only time that your information may be passed on to others will be when we are required to do so as part of our agreed relationship with you in order to carry out our responsibilities with the property to which you are connected or if we are instructed to do so by law or for the purpose of handling claims, if any, which may require us to provide some information to a third party such as a debt collection agency an Independent Loss Adjuster. Permission is agreed with applicants for the use of personal data on both an application form and contractual documents. Within the bounds of The Data Protection Act 1998 and GDPR this does not apply to business to business arrangements and communications.

What we collect

  1. Name: For purpose of identification.
  2. Address: In order to visit properties to fulfil clients requirements at their request.
  3. Contact information such as email addresses and telephone numbers: For contact purpose
  4. Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your Login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

What we do with collected information

Any information we may collect is for the use of PPM Services only. We use information for correspondence with you personally or via our authorised contractors, to provide you with our services and to monitor customer and trade accounts.  The information we will request from you will be limited to the necessary information required to provide you with the service you have requested. We do not ask for any information that is not necessary or is irrelevant to your individual needs or requirements. Should your personal information change at any time, we would ask you to keep us informed of the change so that our records may stay up to date. We will retain any submitted data for two years. This is because many issues are seasonal and you may wish us to contact you in order to provide a similar service the following year.. The Manager of PPM Services is the “data controller”. No information is kept for the purposes of marketing. All data is collected only for the lawful purpose of providing the services offered on this web site and managing the property concerned with yourself. Data is kept as accurate as the information provided by the the client. We keep up to date any information relevant to the above lawful purposes.

Where your data is stored

Personal information that we hold about you is held securely on a separate secure server. Any other information may be kept as a paper copy in our filing system that is locked within the office. All of this data is stored securely in accordance with the principles of the Data Protection Act 1998 and GDPR.

Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our services and website. Specifically, data may be used for internal record keeping, in each case in accordance with this privacy policy. The documented data is kept for the duration of two years, and then destroyed.

Cookies

Cookies are small text files placed on your computer when you browse a website. The PPM Services website uses cookies in a general way to help us to understand how our website is used and also to improve the user experience. We do not use cookies from which you can be individually identified. Our website occasionally makes use of "embedded services" such as Facebook. These third party services may also save cookies on your computer whilst you use our website. We have no control over these cookies and you should seek advice from these services if you wish to understand more about how they use cookies. You may wish to visit www.aboutcookies.org which contains comprehensive information on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Third party websites and services

PPM Services may from time to time employ the services of other parties for dealing with certain processes necessary for the operation of the website. The providers of such services do not have access to certain personal data provided by users of this website.

Links to other websites

This website may from time to time provide links to other websites. We have no control over such websites and are not responsible for the content of said websites. This privacy policy doesn’t extend to such websites. You are advised to read the privacy policy of other websites prior to using them.

Premier PPM Services may, from time to time, expand or reduce our business and this may involve for sale and / or the transfer of control of all or part of the company.

We may also disclose data to any prospective purchases or our business or any part of it.

In the above instances, we will take steps with the aim of insuring your privacy is protected.

Functionality of the website

To use all features and functions available on the website, you may be required to submit certain data.

Who we can give your information to

Personal information will be used to respond to legal matters as we are required by law to do so. We will not pass on any personal information to any third parties without prior consent. This included our affiliated and / or other companies we use within our group.

Security

We follow strict procedures to make sure that your information is not disclosed to any third parties without your consent. This involves a secure cloud storage server which is encrypted to store files and a secure office to protect your data. We will only retain your information for a reasonable period.

We have organisational procedures in place to act against any unauthorized or unlawful processing of data. As well as the accidental loss, destruction, or damage to any personal data.

 Additional information

Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of any data in relation to the processing of personal data. You may request the information we hold regarding you personally from PPM Services free of charge. Clients also have the right to have data transferred to another agency at their request, free of charge. As well as this they also have the right to have any irrelevant information deleted. Under no circumstances will PPM Services release information to unauthorised personnel. If you have any concerns or questions with the privacy policy provided or your privacy rights, please communicate these to info@ppm-lincs.co.uk. Any changes to this privacy policy will be published via the website www.ppm-pestcontrol.co.uk.