Some drain problems cannot wait. If sewage is coming up into the house or garden, a manhole is overflowing, or a business cannot use its toilets or kitchen, call us any time, day or night, including weekends and bank holidays. During office hours, Monday to Saturday 09:00 to 18:00, call 01775 720015. Out of hours, call the mobile on 07883 855495. We will tell you straight away when we can get to you.
Office hours: 01775 720015. Evenings, nights, Sundays and bank holidays: 07883 855495, or 07970 208284 if there is no answer. All emergency call-outs.
Urgent drain problems we deal with
- Manholes and gullies overflowing
- Sewage backing up into toilets, showers or sinks
- The only toilet in the house blocked
- Collapsed or broken drains
- Blocked drains at restaurants, shops and food sites
- Drain problems at rented properties where tenants are affected
What to do while you wait
- Stop using waterDo not flush toilets, run taps or use the washing machine or dishwasher. Every drop goes into the blocked drain.
- Keep people and pets awaySewage carries bacteria. Keep children and pets away from any overflow and wash your hands after contact.
- Take photosPhotos of the overflow and any damage help us and help with insurance claims.
- Check the neighboursIf neighbours have the same problem, the blockage may be in a shared or public sewer, which is the water company's responsibility.
Clearing it, then fixing the cause
We clear the blockage first with rods or high pressure jetting to get things flowing. If the drain is damaged, we put a camera down to see why, and give you a clear quote for the repair. Many repairs can be done without digging using no-dig relining.
Public sewers and the water company
In England, you are usually responsible for drains that serve only your property and sit within its boundary. Shared drains and sewers beyond your boundary are normally the water company's, which across our area is mainly Anglian Water. If we find the problem is in a public sewer, we will tell you, so you can report it to them.
Many home insurance policies cover accidental damage to drains. Our CCTV survey findings can support a claim, so check your policy before any repair work starts.
